Forres Town Hall, High Street, Forres, Moray, IV36 1PB 01309 674 388


FACT has created a Covid 19 Community Leaflet:

FACT is working with a range of local groups and organisations to support those that are the most vulnerable and in need in the community.

In addition, we are working with TSI Moray and their partners, Finderne Development Trust, the Osprey Bus Trust, Mutual Aid Forres Facebook groups, Tesco and local businesses to do what we can to support those direct neighbourhood groups and vulnerable individuals. We want to ensure they are safe and can be signposted or given the necessary support needed if situations arise that are not as expected or if a major health and wellbeing issue occurs.

If you are interested in volunteering with us, please send us an email to:

FACT’s Food Project.

Fact are helping to give meals to those struggling in these difficult times. For more info, please see the poster below.

FACT’s Telephone Befriending Service.

Forres Area Community Trust is offering a telephone befriending service.

If you are looking for someone to talk to or want to join as a volunteer, please send an email to Kirsty at or give us a call on 01309 674388.

Due to the lockdown, we are not in the office so please leave a message. Remember to leave your name, number & ask for the befriending service. We will call you back asap.

FACT’s Shopping / Pharmacy Requests.

Fact are teaming up with the Osprey Trust Bus to get food and deliveries out to those who are most vulnerable. Requests for shopping and pharmacy collection can be made either:

Emailing us at
The emails subject and header should contain:

Or calling us on 01309 674388.
Due to the lockdown, we are not in the office so please leave a message. Remember to leave your name, number & ask for Shopping / Pharmacy Requests. We will call you back asap.

Request madeChecked by FACTDelivered
Friday before 11.00Friday, by 16.00Monday, after 10.30
Tuesday before 11.00Tuesday, by 16.00Wednesday, after 10.30
Thursday before 11.00Thursday, by 16.00Friday, after 10.30

Food Shopping.

1.Food Shopping requests should be made via email or phone. 
2.Requests must include the name, address and phone number of the person to whom the delivery is being made. If the person paying differs from the recipient their info must also be submitted along with the reason.
3.Requests must specify both items and quantities.
4.Please know specific items or brands may not be available. Shoppers will use their own judgement and will attempt to substitute items if required. If no substitute is available, no purchase will be made.
5.Shopping through this scheme will be purchased in Tesco, Forres.
6.This scheme operates on the basis that the food will be purchased by FACT and the individual will pay FACT over the phone by credit or debit card prior to delivery.
7.Anyone who anticipates issues with payment, must raise this with FACT in advance. They may be eligible for assistance in other ways.
8.Anyone with food allergies must check the shopping once received. Volunteer Shoppers and FACT are not responsible for the contents of foodstuffs purchased.
9.The scheme covers the purchase of essential items and cannot include alcohol, cigarettes, or frozen goods (due to the delivery process).


1. Pharmacy collection requests should be made via email or phone.
2. Collections can be made from:
Clear Pharmacy, 83 High Street (formerly Rowlands)
Clear Pharmacy, 99 High Street
3. The customer must inform Clear Pharmacy that FACT will collect their prescription(s).
4. Collections will be made on Monday, Wednesday and Friday mornings by the Volunteer Driver.
5. Medications normally collected on a Tuesday or Thursday will be planned to be available for collection and delivery to coincide with these days (confirmed with Becky at Clear Pharmacy).

FACT’s Forres Online.

Forres Online is now offering free remote tech support over the internet.
Please choose a method of contacting us from the list below.

  • Email us for help at: or
  • If you need help with above options give us a call on 01309 674388.
    Due to the lockdown, we are not in the office so please leave a message. Remember to leave your name, number & ask for Forres Online. We will call you back asap.
  • We are also available through Zoom, contact us to set this up.

TSI Moray Community Database.

Check out all the available services, responding to the pandemic, in your area, and register your COVID service. Types of services include befriending, urgent food supplies and prescription collection.

Forres Local.

Forres Local has up-to-date info on how Forres has been affected by COVID 19 and the lockdown. Including a list of businesses and shops that are still open, their opening times, if they offer home delivery and more.

Local Mutual Aid Groups.

Grampian Coronavirus Assistance Hub (GCAH).

The Grampian Coronavirus Assistance Hub is a focal point for information and assistance for anyone affected by coronavirus anywhere in Grampian. Find the services you need or links to information from across the area.

Learning Links & Guides.

Put your time to use during the lockdown and learn some new skills to help you once lockdown is over. There are plenty of free online guides that you can use.

Digital Unite
Digital Unite have opened their digital champion training programme to everyone, for free! To find out more, follow this link:

Moray Wellbeing Hub 
The Moray Wellbeing Hub are delighted to offer expenses toward digital connection to people in Moray to improve wellbeing during the COVID19 pandemic crisis.  For more information and claim form:  

Mental Health Guides.

Mental health is important, especially so during these times.

Penumbra is a mental health organisation with a branch in Elgin.
1st Response can provide you with short term support when you feel at crisis point. If you are feeling overwhelmed, we can provide support tailored to your needs when you need it most. Freephone: 0800 234 3490

Mental Health Foundation
The Mental Health Foundation is part of the national mental health response providing support to address the mental health and psychosocial aspects of the coronavirus outbreak, alongside colleagues at Public Health England and the Department of Health and Social Care.

ORCHA Covid 19 health apps
With people across the world self-isolating at home and fewer patients able to attend health and care settings in person due to the outbreak of COVID-19, it has never been more important to leverage digital health resources to help with self-management.

Looking for Work, Help for Employees & Emoloyers.

My world of work
Developed in partnership with industry, Skills Development Scotland has launched a hub to help employers and businesses promote immediate vacancies. Those seeking employment during the pandemic should look at this site for active opportunities. To find out more follow this link:

Job Help
Despite the disruption caused by the coronavirus outbreak, there are still thousands of critical jobs out there. We’re here to help with information on what types of roles are good to apply for right now.

Employer Support
This site offers a range of advice to help your business overcome challenges associated with the COVID-19 pandemic. Whether you are needing to expand rapidly, or worried about redundancies, you can find advice on next steps and the best ways to support your staff.

Training for furloughed workers.

To help more furloughed workers and others gain valuable digital knowhow and confidence, Make It Click offers a wealth of free online learning to try things out for themselves or get assistance from Forres Online who are a registered member of the UK Centre Network!

Leave a Reply

Your email address will not be published. Required fields are marked *